Category Archives: Positive Leadership

Freedom of Religion Misconstrued

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It is difficult to imagine that our founding fathers envisioned that the First Amendment to the Constitution of the United States of America would be used to justify discrimination against any person or persons or to provide an exemption from compliance with the laws of the land.

The Constitution was adopted to guarantee the rights of citizens to choose how they wish to live their lives and to protect them against abuses by their government. Such protections were a high priority of the framers of our Constitution given that so many of their families had fled to America to escape such abuses. The Bill of Rights refers to amendments to the constitution that were intended to define the rights that were considered to be most precious to a free people.

The First Amendment specified freedom of religion, free speech, freedom of the press, freedom to peacefully assemble, and “to petition the government for redress of grievances.” With specific reference to freedom of religion, the intent was that not only are citizens free to choose their religion but also that the government is prevented from interfering with those choices.

Annually, at Christmas and Easter, we hear complaints that the refusal to grant permission to have displays of Christian worship symbols within or on the grounds of public buildings is somehow an infringement of the religious freedom of Christians.

This is a clear misinterpretation of the First Amendment. Our government’s obligation is to protect our right to decide how we worship, not play favorites. Public buildings belong to Jews, Muslim, and practitioners of other religions every bit as much as they belong to Christians and these American have every right to object to those symbols being placed on property funded with their tax dollars.

That Christianity has long been the dominant religion in the U.S. makes it that much more important that Jews, Muslims, Buddhists, Hindus and others be protected from persecution or domination by Christians. Christians have no right to preferential treatment, their claims that the U.S. is a Christian nation notwithstanding.

The truth, today, is that the other religions of the world have become and will continue to become more prevalent in American society. While the adjustment to this reality may not come easily to Christians, it is an adjustment that cannot be avoided if we are to remain a free society.

Recent proposals to restrict the freedoms of Muslims, in the aftermath of both domestic and international terrorism by radical Islamic terrorist groups, proves the vital importance of such Constitutional protections. Imagine infringing on the rights of Christians, for example, following terrorist acts committed by armed anti-government militia groups who profess to be radical Christians executing the wrath of God.

History has shown that human beings, Christians included, are capable of horrific acts of violence against other human beings. Each and every one of us deserves the same protections under the law from individuals or groups that lay claim to the Divine right to pass judgment on their fellow man.

The same would be true for the rights of gays and lesbians. To think that we could use our constitutional right to freedom of religion to justify discrimination against any population of Americans, including gays and lesbians and now transgenders, is scary. The American Congress, as duly empowered by the Constitution, has passed legislation prohibiting discrimination in public accommodations in the Civil Rights Act of 1964, and these laws have been found to be Constitutional by the U.S. Supreme Court. Claiming that religious freedom grants one license to disregard the law of the land is a frightening prospect in a free society, no matter who does the proclaiming.

The United States of America may well be one nation, under God but it is for individual citizens to determine how they wish to profess their faith and beliefs, or not at all.

Donald Trump: The Antithesis of Positive Leadership

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As an American who has spent his entire career as a student, advocate, and practitioner of the principles of positive leadership, it is staggering to think that not only is a presidential candidate spreading a message of prejudice and hatred but also that he is garnering the support of a significant percentage of Republican voters. The man behaves like a bully and a name-caller of the same ilk as a rising political leader in Germany, eighty-five years ago. If you do not agree with someone, call them names, threaten to do harm to them, persecute an entire religious group, or deport millions of others.

Over the last couple of decades we have seen the emergence of bitter enmity on the part of Americans who are so full of hatred and prejudice that they will believe even the most outrageous accusations against President Obama, a man whom they despise. No doubt, someone recently spouted that “Obama probably paid protesters at a recent political rally for Trump” and now those accusations are sweeping across the internet, taken as gospel. Equally ridiculous are the accusations that “Obama arranged and paid for the assassination” of Supreme Court Justice Antonin Scalia.

How can people be so full of hate that they are willing to believe such unsubstantiated nonsense about the President of the United States?

The sad thing about Donald Trump is that the man is correct about some of the things that need to happen to keep our nation healthy and “return it to greatness.” Support of Trump on these few issues becomes impossible, however, when the man preys on the ignorance and prejudices of millions of Americans and when his political strategy poses the biggest threat to democracy in my lifetime.

We do need to put the restoration of the U.S. infrastructure at the top of our nation’s priority list. We do need to take control of immigration. We do need to put people back to work. We do need to replace politicians who have become little more than puppets of some of our nation’s richest and most powerful political action committees. We do need leadership that is beholden to no one other than the American people.

We desperately need positive leaders who recognize that the issues with which we struggle, today, did not just happen rather that they are the consequence of 65-years-worth of ineffectual policies, whether liberal or conservative, republican or democrat.

What we need most of all is a positive leader with a vision for the future. A leader who recognizes that poverty is a consequence of an obsolete educational process that has set generations of American children up for failure and that makes it almost impossible for even our best teachers to do what they dreamt of doing when they chose their profession. It is an educational process that can only be further damaged by reforms focused on privatization and standardized testing.

We yearn for a positive leader who understands that the strongest economy during the latter third of the 21st Century will be the one that has ended its reliance on fossil fuels and has mastered the production of renewable sources of clean energy. It will also be an economy that is committed to responsible stewardship of the environment.

We hunger for a positive leader who believes that all Americans are entitled to comprehensive healthcare and prescription drugs as a right of citizenship and who understands that we can provide such healthcare without socialized medicine if only we open are hearts and minds to a new way of thinking.

And, finally, we need a positive leader who can help us renew our faith in democracy and in each other; a leader who can show the American people that our greatest strength as a nation is, has always been, and will always be our diversity. We seek a leader who can rebuild a nation in which the American dream is an achievable reality for all of its citizens; not just a privileged few.

My novel, Light and Transient Causes, is about one way things could go horribly wrong if a man like Donald Trump was elected President. https://melhawkinsandassociates.com/light-and-transient-causes-a-novel/ The reader is invited to take a look.

The Essence of Organizational Leadership in Business, Government, and Education

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The essence of organizational leadership is acceptance of responsibility for producing better outcomes for the organization, its customers, and its people. The most effective way to accomplish this is to recognize that the purpose of a leader is to help his or her people be successful in meeting or exceeding the expectations of customers. This is also true in education and applies to principals in private, parochial and public schools and to university presidents as well as business and governmental leaders.

The job of a leader is not to give orders, keep people in line, enforce rules or regulations, or disciple and terminate. These may sometimes be necessary but they are secondary to the leader’s purpose which is to help employees be successful whether professional, managerial, sales, white collar or blue.

The most common mistake leaders make is acting under the belief that they are the center of all wisdom; that all solutions flow through them. These men and women cherish their power as if it is a precious commodity over which they must stand guard.

Powerful positive leaders recognize that the most effective use of power is through empowerment of one’s people, and not just the people within the organization but also throughout the supply chain. These leaders view their people as assets rather than liabilities.

While it is true that the leader is often the most knowledgeable and experienced person in the organization, it is vital that they share rather than hoard their wisdom. Powerful positive leaders view each challenge as a teaching opportunity. These powerful men and women pull their people into the creative process of innovation, problem-solving, and decision-making. This results not only in better outcomes but also in the growth and development of the organization’s people.

Sharing leadership in this manner has a compounding effect in that the growth of an organization’s people increases the power of the entire organization, including that of the leader. It works like any other investment to increase the value of the asset; in this case, the organization’s people. This type of positive leadership also increases loyalty and commitment.

The leader retains ultimate responsibility for the success of the enterprise and may, periodically, find it necessary to intercede. Even this creates an invaluable learning opportunity, however, and it is imperative that the leader helps his or her people understand.

The best leaders understand that they need not always be right and that the best outcomes are always bigger than any one person. Neither is it necessary for the leader to be the smartest person in the organization. Positive leaders need to be an effective teacher. Some people are fearful that their status as leader may be threatened as others gain knowledge and wisdom but this is an irrational fear. Ironically, teachers almost always learn as much or more than their pupils.

The reader is invited to check out my book, The Difference Is You: Power Through Positive Leadership.

We Need Fresh Ideas for a New Era of American History

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Both conservative republican and liberal democratic tenets of 20th Century America have gradually taken on the characteristics of dogma in that the underlying assumptions of their respective conventional wisdoms are rarely challenged or evaluated for their efficacy.

This is particularly concerning as we move into a new century where the problems we face as a nation, society, and world community are of an unprecedented breadth and scope. The unfortunate reality is that many of the challenges we face as members of an increasingly diverse people in an ever-more-complex new century are the consequence of the choices and policies of both republican and democratic leadership in the 20th Century. Those policies, choices, and ideologies will no longer take us where we need to go.

Most troubling is the emergence of the “tea party movement” that is striving to take us back to a time in America history that is perceived as better; a time when values seemed clearer. The problem, of course, is that the only people for whom that idyllic past was better were non- poor, white Americans. It was a time when white Americans represented the overwhelming majority and when they lived in a world in which they occupied a special place in society. This past is not recalled with the same reverence by black Americans and other minorities or by poor, white Americans.

Interestingly, this cherished past was a time in which blue-collar America, thanks to strong unions, enjoyed a level of economic success at least approaching that of “white collar” middle class Americans. The present day irony is that tea party and other conservative politicians and policy makers are doing their best to emasculate present-day unions as if they somehow pose a threat to the middle class. Why we would ever think that a strong working class able to earn levels of income to provide for their families, contribute to a vibrant economy, and pay their fair share of taxes is a bad thing is difficult to fathom.

The actions and policies of conservative politicians and policy makers seem to be driven by an equal resentment of the interests of African-Americans; other minorities; new immigrants, illegal or not; Muslim-Americans; gay and lesbians; and any other population of human beings who are perceived as different.

The unalterable fact is that African-Americans, Hispanic-Americans, and other groups as defined by race, color, creed, faith, or sexual preferences represent one of the two fastest growing segments of our population and will soon replace white Americans as the majority. The needs of these growing segments of the American population, simply stated, cannot be ignored or otherwise abused without placing our entire society at risk.

What conservative Americans do not seem to comprehend is that the more the interests of these “other” Americans are left unattended, the more likely they will be to rise up and begin exercising their right to vote. Given that these groups, in the aggregate, will represent a statistical majority, such an eventuality will bring the conservative agenda to an abrupt but judicious end. We can only hope that the traditional liberal agenda will also be laid to rest.

We have not even addressed the issues involving the other fastest growing population of Americans made up of baby-boomers who are joining the ranks of the retired; a group whose political clout will also mushroom.

The best hope for preserving our liberty and providing a safe and affluent future for our children and grandchildren is through leadership that embraces our diversity and engages all Americans in the quest for new and innovative solutions to the challenges of the 21st Century. At present, we are not even seeking new and innovative solutions, much to our great disadvantage.

In my novel, Light and Transient Causes, I show what could happen if we relax our vigilance and abdicate our responsibilities as citizens of a participatory democracy.

View Part 2 of my Interview on “The Verbal Edge” re: my book, The Difference is You: Power Through Positive Leadership

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View the second segment of my 2-part interview with Elizabeth Nulf MacDonald on her show, “The Verbal Edge” to talk about my book The Difference is You: Power Through Positive Leadership.

View Part 1 of my interview “The Verbal Edge” to talk my book The Difference Is You: Power Through Positive Leaders

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View the following excerpt from part 1 of the two-part segment of my interview with Elizabeth Nulf MacDonald on her show The Verbal Edge, to talk about my book The Difference Is You: Power Through Positive Leadership.

The Verbal Edge, The Difference is You: Power Through Positive Leadership, Part 1

Even our System of Public Education is Within Our Power to Change

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One of the most important things people in organizations must learn is that there are always opportunities to bring about positive change. That ability always begins with a sense of awareness about the system of events, objectives, and activities that swirl about us, immersing us in the flurry of our individual lives and moments.

We can teach ourselves how to take a few steps back to a point from which we can view all that takes place around us as if we were standing apart. It takes effort to acquire this skill but it is still just that, a skill that men and women can learn to master and utilize like any other tool.

Once we are able to gain that perspective, it is a matter of evaluating all of the activities of the organization, system, or process within the context of our essential mission and purpose. What we learn, rather quickly, is that distractions, secondary agendas, and the ongoing friction of human beings working together is that it is easy to be diverted from one’s mission or purpose. Over time, the consequences of these ancillary activities begin to accumulate like weeds in an unkempt garden and they literally eat away at the productive output of the entity.

Periodic maintenance of your organization will bring things back in line, if not permitted to go unnoticed. When too much time has elapsed, it becomes necessary to reconstruct the organization, system, or process to make sure that it is not only focused on mission and purpose but also to assess whether the ramifications of the changes in the world around us have been factored in.  Very often changes in the reality of the world in which the entity operates have not been incorporated and the process has become antiquated; sometimes obsolete.

In business, the process of addressing these systemic dysfunctions on a comprehensive basis is often referred to as “turnaround management” or “transformational leadership.” It is all constructed on the premise of one of the basic laws of systems and one of the principles of positive leadership:

“The only point at which a product, service, process, organization, or system can no longer be improved is the precise point in time that it has become obsolete.”

This transformational process is, itself, a complex tool that can be applied to systems of all sizes, shapes, and purposes by positive leaders skilled in the application of “systems thinking.” It is a powerful tool that can transform even something as complicated as our systems of public education.

It does require, however, 1) a willingness to believe that such change is possible and within our power to create, and 2) a willingness on the part of people to come together as a unified and committed force behind a set of shared principles and common purpose.

From Terry Heick and the Bad Ass Teachers Association: “10 Things I Wish I Knew My First Year of Teaching!” also Applies to Positive Leadership!

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Terry Heick’s insightful comments entitled “10 Things I Wish I Knew My First Year of Teaching,” posted on the Facebook page of the Bad Ass Teachers’ Association, could have just as easily been written for a course in “Positive Leadership,” which, not coincidentally, could be offered to principals and other administrators.  

Prioritize—and then prioritize again. Positive Leaders relentlessly remind their people and themselves of the essential purpose of the organization and each individual’s job. It is so easy, in the heat of the challenges we face, to be diverted by secondary agenda’s and objectives.

 It’s not your classroom.   Organizations belong to the people and the customers they exist to serve and one of the biggest mistakes managers and supervisors make is to forget that their primary purpose, their over-riding priority, is to help their people and organizations succeed by doing the best job of which they are capable. Teachers and leaders need to remind themselves, often, that it is not about “me.”  

Students won’t always remember the content, but many will never forget how you made them feel. The most important component of human motivation is to make people feel important and it is amazing how forgiving employees can be when they know that the mistakes their leaders make were made within the context of helping them learn how to be successful. It is equally amazing how the level of trust that we earn is based almost totally by the way we interact with people rather than the things we say. It is also amazing how much the people of an organization are willing to give of themselves, when they know their welfare and best interests are always at the top of their leader’s list of priorities.

Get Cozy with the school custodians, secretary, librarian. One of the core principles of positive leadership is that every job well done adds value to the organization and its customers and also adds beauty to the world. Paying positive attention to people who support production and sales staff always pays dividends at crunch time when you need people to step up with their best efforts.

Longer hours isn’t sustainable. Quality always trumps quantity when it comes to how leaders and teachers allocate their time if for no other reason than it allows us to refresh ourselves and to “sharpen our saw” as Stephen Covey would say.

Student behavior is a product. In organizations as well as classrooms, how people conduct themselves, whether they have positive or negative attitudes, how much they are willing to give of themselves, and their commitment to their purpose is all a product of the kind of organization and environment the leader or teacher creates and sustains. It is also a product of how well they understand the process of success and whether they think of themselves as winners, as being a part of something special. Remember how you felt when in the classroom of one of your favorite teachers.  

Don’t get sucked in to doing too much outside of your class.  Activities that are separate and apart from our purpose can provide enrichment that refreshes and re-enthuses us or it can be an irritant that creates friction, and saps our energy. The process of getting sucked into something that is counterproductive is just one example of being distracted from one’s purpose and being drawn to secondary agendas. Pick and choose, carefully, the extra activities in which to become involved.

 Help other teachers. Everyone in an organization knows and respects the people to whom they can turn for help and support. It’s central to the adage that the more we give of ourselves the more we receive in return and this is powerful where ever people come together including classrooms and organizations.  

Reaching students emotionally matters. A lot. Ultimately our joy in life is a function of the quality of our relationship with other people. The more we understand that people are more important than things and that connecting with another person on an emotional level is the key to our sense of self and theirs, the more control each of us will have over the outcomes in our lives.

Literacy is everything for academic performance. Whether in business, in school, or in our personal lives it is our ability to read and understand and also our ability to communicate what we observe, think, and feel effectively that determine our power to create joy and meaning in our lives, and to seize the opportunities that present themselves to us.

 

The only thing I would change in this list of things we might wish we knew at the outset of any endeavor, whether as a leader, as a teacher, or as a friend is to:

“beware of the naysayers who are so immersed in bitterness and resentment that they find it necessary to drag us down to their level rather than elevate themselves up to ours”

The common theme through all of these items has to do with the quality of the relationships we are able to create and sustain. Ultimately, the value of our lives is measured against the quality of our relationships with other people.  So important is this central theme “that relationships are central to what we do” that I advocate that the entire educational process be re-structured in such a way that it supports a teacher’s ability to build and sustain close, personal relationships with their students, with the parents of their students, and with the other members of their teaching teams.

Things You Can Do, Part 8 – A Positive Leader’s Vision and Relentlessness

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A positive leader’s ever-expanding vision for the future of his or her organization is an energizing force. In this, as in so many things, positive leaders are relentless.

If you are a leader and your vision has grown stale, your organization is in trouble and you need to do whatever it takes to recharge and revitalize yourself. The very future of your organization depends on it – your organization depends on you!

Put this quote on the wall of your office and at other high visibility locations throughout your facilities:

“The point at which an idea, process, product, service, or organization can no longer be improved is the precise moment in time that it becomes obsolete.”

There are no leaders who can afford to become complacent and there are no organizations, whether for-profit or not-for-profit; whether manufacturers, assemblers, or service providers that can afford to become stagnant.

The pressure to survive, let alone prosper, in the economy of the Twenty-first Century decade will be extraordinary and whatever one’s venue, entities that cannot compete will surely disappear. This places an exceptional premium on positive leadership.

Many leaders feel over-whelmed by the challenges of leading their people through incessant change and relentless improvement – continuous improvement does not cut it anymore.

Listen carefully – positive leaders neither live nor work in isolation. Positive leadership recognize that every member of their organization is a partner and bears a share of the responsibility for the “relentless improvement” process. Positive leaders enlist the full participation of the people and they establish incentives for creative thinking.

Any leader that guards the creative and decision-making process and restricts participation to a select few is doomed to fail. Make relentless improvement an expectation of everyone in your organization and include it in your performance management system. If your organization does not have a performance management system, create one. Create ad hoc brainstorming teams, pulling people from all departments and levels of the organization. Celebrate excellence and creativity at every opportunity. Share information about performance and work to create an ownership mentality throughout your organization. These are characteristics of winning organizations.

As a leader, take the time to talk to as many of your people as possible. Thank them for their effort, share your vision and elevate both your expectation and theirs. Teach your people to feel like winners and you will discover that there are few things in the work world more exciting than being a part of a winning organization.

Being part of a winning organization creates a self-perpetuating cycle in which a leader’s vision seems to expand magically. Just like an answer to a question will lead to multiple new questions, the introduction of a new idea spawns creation of a chain of new ideas.

Things Positive Leaders Can Do, Part 6 – When you are the boss!

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Accept that your people are your most important resource. However Imperfect they may seem and however many problems they may have caused they have more than enough potential to help your department succeed.

They are your people. You either select them or accepted them because they were thought to have the ability to do the job. Now they are your people and you are responsible for developing their potential. Remember that unless they are incompetent and/or unwilling, it is less expensive to remediate the problems they cause than to replace them. Place your faith and trust in them; elevate your expectations. If you are forced to conclude that your people do not have the potential your department requires, it is your responsibility to do something about it.

Let your people know what your company’s objectives are and let them know when it succeeds or fails and how you and they have contributed to that success or failure. Do not withhold data about your company’s performance. Remember that knowledge is power. Most employees have an intuitive understanding of what it takes to be profitable and, with a little help from you to teach them how to understand the numbers, you will likely be surprised at the manner of their response.

One of the best ways to do this is to give them specific information relating to the expectations of your customers.
Let you people know what your department’s job is and how it contributes to the success of the business. Also let them know how your department interacts with other departments and how these departments mutually support one another. Make certain you people understand how their jobs fit in the program and how they contribute to the success of the department and to the business as a whole. Identify the internal supply chains that exist for each department. Make sure they understand who exists to serve whom. Who are their internal customers and what are the expectations of these customers.

Whenever possible, help your people set specific goals and objectives. This does not mean setting those expectations for them. Expectations should be as high as possible as long as they are achievable and the more your employees participated in setting those expectations the more powerful they will be. Then, measure performance and publish the results. Find something to count. Celebrate all victories.

Let your people know that your job, as their supervisor, is to help them succeed and, then, do your job.
Become a strong advocate. Fight for your people and stand up for them. See that they get the credit they deserve.
Take advantage of every opportunity to give positive feedback and recognition. Feedback is not something that should occur on a schedule or on special occasions. Positive feedback should comprise a significant part of what we do, each and every day.

Establish an atmosphere that concerns itself with solving problems not fixing the blame. Allow for mistakes and for failure. Give recognition for a good try. The only people who never make mistakes are those that never accept a challenge and never extend themselves. Recall the adage that says that “unless you fall down once in a while, you are not really skiing.” Remember that mistakes are nothing more than wonderful learning opportunities.

Make a commitment to listen. Seek out the ideas and suggestions of your people and act on them. Establish a pattern of incentives that will encourage more ideas and suggestions. Let people know the outcome of their ideas and suggestions.
Manage on the move, out amongst your employees. Never underestimate the power of your physical presence and the number of opportunities your presence creates. Avoid the ivory tower image.

Operate with an open-door policy. Contrary to popular belief, an open-door policy does not weaken the chain of command. The rule of thumb is that “you can and should listen to anyone, anytime, but avoid taking action until you have heard all sides, gathered the facts, and involve all of the appropriate participants.” Schedule time when you will be available—otherwise your time will be devoured by circumstances beyond your control and the open-door policy will be a myth. Your people know how busy you are and that there are many demands for your time. When you guarantee time for them it will help them appreciate how precious your time is and how important they are that your are willing to share it with them. Remember that the best open-door policy is one in which the boss is going out among the people as well as allowing the people to come to the boss.

You will not be able to solve all of their problems but you will establish a positive atmosphere that will be a fertile ground for productivity and excellence.

Handle problems, don’t create them. Take action to resolve problem situations and to respond to problem behavior by people, face-to-face, eyeball-to-eyeball. Rather than criticize or punish people, deal with the natural consequences of behavior. Leave personalities out of it as much as possible. Solve problems at the lowest possible level.

Avoid the temptation to legislate solutions to problems. This gets the supervisor off the hook, temporarily, of having to deal with a problem. But it punishes the whole unit or department and it does not address the underlying problem. After all, behaviors are nothing more than symptoms of underlying issues. More often than not, it is the employee’s lack of commitment to the mission that is driving undesirable behavior. Do not make the majority suffer for the misdeeds of the few. In these situations, the innocent taste the bitterness of injustice and nothing destroys trust in leadership more than perceived injustice. Use the “few rules theory of leadership.”

Rules are the studs, joists, and rafters of bureaucracies. When the behavior of an individual compromises the mission or purpose of an organization, positive leaders go to the source. Positive leaders begin with the assumption that the individual wants to do a good job but has, somehow, been diverted from their purpose. Positive leaders view these events as opportunities to teach and also opportunities to build trust. They begin by reminding themselves of their purpose as a positive leader, which is to help individual men and women be successful.

“Hold on a minute!” you might say. “That is not the outcome we are seeking.”

A leader’s focus on outcomes, whether desirable or not, shifts the focus away from the individual. Imagine how differently you feel when someone accuses you of doing something wrong, compared to a simple response of surprise that the outcome of the effort was not what we wanted or expected. It changes the entire dynamics of the conversation. Positive leaders have the highest possible expectations of their people and they avoid searching for evil intent.
Inevitably, even in the career of the most positive leader, there will be men and women with the intent to work in the disinterest of their organization. Exemplary leaders are always shocked to discover people of bad character because they expect the best of everyone. When an individual to whom every consideration has been given proves him or herself to be untrustworthy, positive respond with the gavel of certain justice. These leaders respond unhesitatingly and unequivocally. At the moment when the positive leader becomes convinced that an individual can no longer be trusted, the leader’s efforts shift, immediately, from the focus on remediation to one of acting in the best interests of the organization. Rarely are the interests of an organization served by hesitation or vacillation. Positive leaders waste no time and immediately get the individual out of the organization.

Learn as many names as possible and smile at the people you encounter. Acknowledge your people as valuable human beings. Treat them with dignity and respect. People do not normally respond to embarrassment or humiliation. “KAP!” Kick Ass Privately when it is necessary to kick ass at all. Make people feel important. Have a training session for your entire management team to teach them how to make people feel important.

Your integrity and your character are your most important assets. You do not have to be right all the time nor do you need to win all of the battles.

Vent your frustrations and express your doubts only to your peers or to your boss. Even the penultimate leader feels doubt and frustration—after all they are human beings. It is okay to be human. What distinguishes positive leaders from their less effective counterparts is the recognition of their responsibility to put the interests of their organization and its people ahead of their personal interests. They vent their frustrations appropriately. Require the same of your staff. Encourage them to vent their frustrations to you. Once a policy is made by management, do not burden your staff with your disagreement or disenchantment with that policy. Carry out the policy with the same positive enthusiasm you would display if it were your pet project or idea. If you are a strong advocate, as well you should be, you will have given testimony of your opinion in the policy formation process. In dealing with your staff, encourage them to express their honest opinion about every topic until such time as the decision is made. Once the decision is made, expect them to support it enthusiastically.

Let your people know that you trust them to do their job, to produce results, to meet deadlines, to achieve objectives. Then, let them do their jobs. Don’t look over their shoulder until they have missed their deadlines. Give them honest feedback about their results. Remember that trust is one of the most important characteristics of a successful organization. Work hard to earn their trust in you.

You are the leader—so lead! Be Proactive! Be decisive! Accept responsibility! Keep an eye on the future!

Build Teamwork! Talk to your people about the role you want them to play and about its importance to the organization. See that they get recognition for their contribution and that they get to share in victories as a full member of the team. Intermix individual performance goals with team goals. If the individual’s performance holds the team back, involve the team in the resolution.

Insist on the facts! Know your department inside and out! Know what it produces and how much it costs to produce it. Don’t be afraid of the facts. They can be a powerful tool to get things done and the more you and your people know about your operation the better your outcomes.

Teach your people to accept responsibility for their jobs! When they come to you with problems or questions, use it as an opportunity to teach them how to think for themselves. Good leaders resist the temptation, when the employee is stuck on a problem, to take over and solve it. The goal is not to solve the problem and show how smart you are; the goal is to help them employee learn how to solve the problem and teach them how smart he or she can be. Ask them what they think. They may be extremely reluctant to share their ideas with you for fear of looking stupid, but ninety percent of the time they will have an idea that may lead to a solution.

Give a man a fish and you feed him for the day. Teach him how to fish and your feed him for a lifetime.
Teach your people how to be strong and independent rather than weak and dependent! Many supervisors think it necessary to keep their staff dependent on them when, in fact, this only weakens the organization. Effective supervisors are constantly working to help their staff become independent within the scope of their jobs.

Expect your people to be the best and expect your department to be the best. Make certain that your expectations are communicated to everyone. There is substantial evidence to support that most people will strive to live up to or down to the expectations of their leaders. There are very few people in the world who want to be a loser. People will follow a leader with a winning attitude. Leaders who believe their people are winners and who expect them to win, consistently produce winning teams.

When confronted with problems, take action to solve them. When you have no authority to act, prepare a plan of action and present it to someone who does have the authority. Give them enough information and sufficient options that they need only answer yes or no! There is never an excuse for inaction unless the problem is found not to be a real problem.

Deal with people in terms of their and your intelligent self-interest. Make decisions and take risks! Be patient and tolerant, set standards for others that represent their capabilities, not yours. Keep communication channels clear and rise above emotional barriers. Above all, accept responsibility for everything that happens in your department or organization. But, remember that responsibility and blame are not synonymous. In fact, forget about blame. Blame is a negative activity that contributes nothing to progress.

Set productivity goals that can be met by the majority of people in the workforce. Better yet, let your people establish their own productivity goals. The object is to set them high enough to generate pride in achievement but low enough that the majority begin to feel like winners. Publish those objectives for the world to see and post the results just as prominently. Let the results speak for themselves. With each victory, raise the level of expectations.
Begin the process of dismantling the bureaucracy. Try to find one rule per month that can be abolished. The more freedom you give to your people the more responsibility you have a right to expect. The more responsibility people have the greater their sense of ownership. Establish the ritual of inviting your people to nominate one rule per month for the scrap pile. You will also find this is an effective way to reduce your costs as each rule places and enforcement burden on the enterprise.

The list can go on and on. Build on this list! Use it as a springboard. We’ve tried to leave room with each of these strategies for your to flesh them out with greater specificity. Personalize them; tailor them to your individual tastes and preferences but, whatever, do something. Act!

Remember that anything human beings can imagine, human beings can do. Positive leaders believe in the possibilities and they believe in their people. Positive leaders communicate mission, vision, and values relentlessly.
Positive leaders strive to become totally dispensable to their organizations. They do this by empowering their people and in the process they become invaluable.

The world needs you and you can do it! You can make a difference!