Tag Archives: process

The Importance of Feedback and How To Provide it

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Performance management has become a necessity in almost all organizations, irrespective of venue and yet, typically, they are one of the most stressful and virtually useless activities in modern-day leadership.

Unfortunately, in public education and elsewhere, the evaluation process has become engrained as a bureaucratic requirement, much like high-stakes testing. If principals, as with all supervisors, focus on their mission, however, formal performance evaluations should be little more than a minor inconvenience.  All it requires is to integrate feedback into the daily work of principals. Same is true for superintendents providing feedback to principals. I call this integrated performance management.

This may seem impossible within the context of the existing education process, but imagine an education process structured to support these responsibilities. This is exactly the type of process I propose in The Hawkins Model©.

So, what is a principal’s purpose?

Their mission is to help teachers develop their potential to the optimum and do the best job of which they are capable; to help your teachers develop their craft, relentlessly. Principals have no greater purpose and their success will be measured in terms of how well teachers are able to serve the needs of their students.

What is “a teacher’s craft?”  

Teaching is an uncertain science. Never can we be assured that if we do “x”, “y” will be certain to follow. Not only is every teacher unique, as are each of their students, every teacher is on a unique growth and developmental path and the principal’s role is to help them improve the level of their “craftspersonship,” daily; which, in turn, improves the quality of outcomes.

A teacher’s craft is a dynamic body of skills, tools, experience, and wisdom coupled with the ability to apply them to meet the unique needs of individual students.  By utilizing their accumulating body of experience, teachers learn how to assess and respond to the unique needs of each student as each of them moves along their individual growth and developmental path; whether academic, physical, and emotional.

The teacher’s mission, also, is to help students begin accepting responsibility for their own dreams and aspirations. The ultimate objective for each of our students is that they leave school with meaningful choices and become productive members of a participatory democracy.

Ironically, teachers are much like their students; they must take increasingly more responsibility for their own professional growth and development.

As a principal, the job does not involve comparing teachers to one another or to grade them. Neither is it to find someone doing something wrong, unless it presents a teaching opportunity. When you spend time, daily, talking to each team member about their unique situations and working to help them develop their craft, they will always know how they are performing, and you will always know their status. Providing this kind of ongoing, integrated support is not something done once a quarter, semester, or school year, rather it is what you do every day in your interactions with both teachers and staff.

Principals must also understand that his works only if your teachers are willing to trust that your purpose is to help them be successful. They must view you as their champion and this must be demonstrated by your actions, not just your words.

This kind of an approach will help teachers feel they have some level of control over both process and outcomes. Having control over the outcomes in our lives is a powerfully motivating force.

Neither teachers nor students will commence their developmental journey from the same point of embarkation; rarely will they follow the same pathway or progress at the same speed; and, always, the objective is to help them apply in life what they have learned every step along the way.

If we learn to appreciate the value of every individual, what we do ceases to be work and becomes an adventure. There are few things in life that feel better than helping another person be successful. Being a principal, like being a teacher, is supposed to be rewarding.

There may be times when principals must make tough decisions. We do not want to give up on our teachers too quickly, however, any more than we want our teachers to give up on their students. The key is to give everyone an opportunity to surprise us, which, in turn, gives us something to celebrate together.

When formal performance evaluation reports are required, they will be little more than a status report and will almost always be a positive. The exceptions are when some remedial action has been deemed necessary and, in such cases, there should be a specific remediation plan where expectations are clear for all parties. Never should a teacher be out there feeling alone, hopeless, powerless, or unsure of their professional standing. We must help them learn to expect positive outcomes. The same goes for students.

Working in a bureaucracy is never easy but we are not required to let the bureaucracy define us. The best way to avoid being constrained by the environment around us is to keep a laser-like focus on our mission/purpose, which is: “help people be successful.”

If you are thinking this is impractical or even impossible in your school, you are offering “proof positive” that the existing education process is obsolete and unable to meet the needs of kids, teachers, and communities. For as long as a principal or teacher must circumvent the process to do their jobs, we will never produce the outcomes we need.

My education model is engineered so that the structure supports the work we do, not the other way around. Please take the time to check out The Hawkins Model©. You might be surprised!

The Pathology of Secondary Agendas in Public Education!

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Over the years in teaching, like so many jobs people do, our core purpose has become obscured by secondary agendas. It might help to look at a simple example from another venue.

In a government organization for which I do some part-time testing, reduction of spending to avoid exceeding one’s budget has become a top priority. Someone in the command structure decided to eliminate overtime as this was a big contributor to over-spending. Overtime now requires prior approval by top leadership.

It was fascinating to observe how quickly the “no-overtime mandate” became more important than saving money. This problem occurs anytime multiple testing assignments are scheduled on the same day in my immediate geographical area. When this happens, my organization’s solution is to send someone from an hour or two away to handle one of those assignments; thus obviating the need to pay me 4 or 5 hours of overtime.

The practice makes sense until one compares the actual expenditures for the two test sessions. On close examination, one would find that bringing in another test administrator from an hour or two away more than doubles the cost of paying me between 4 or 5 hours of overtime. Not only must they pay the second test administrator’s testing time, they must also pay that person’s two to four hours of round trip travel time, plus $0.535 per mile in travel reimbursement.

The end result is that adherence to the overtime policy, instituted to reduce expenditures, has become more important than saving money. In just one of these examples they spend about $250 to avoid paying me an extra $100 of overtime. So much for saving tax dollars.

This is what happens, often, when our core purpose becomes obscured by secondary agendas.

In thinking about the core purpose of public education, at one time homework and classroom work in preparation for a quiz or test, were intended to be viewed as practice. Their purpose was to give teachers an opportunity to use the mistakes students make to, first, identify where their students need help and, secondly, to help those kids learn from mistakes. The same is true for mistakes on quizzes and tests. In many classrooms, the scores of practice assignments are recorded in a gradebook and are factored into computation of grades. Practice assignments, and especially quizzes and tests often signal the end of a given lesson and time to move on to a new lesson.

Compare practices and performances of a band, choir, or athletic team. Practices in preparation for a concert or game are to help improve performances in the concerts or games and are rarely graded. Even mistakes that occur during the performance are singled out so the performer or athlete can continue to work on those areas in which their performance is weak and rarely for grading purposes. While level of performance throughout a semester may influence grades, individual mistakes are rarely tallied for record-keeping purposes. Mastering the skills are the clear objective.

In the academic arena, grading and then recording scores of students’ homework, classroom work, quizzes and tests often seem to have become more important than using a student’s mistakes to help them learn and master the academic material.

Grading practice assignments, quizzes and tests that were originally intended to signal that there is more work to be done seems to have become an end, in and of themselves. It signals that work on one lesson is completed and that it is time to move on to a next lesson, grading period, semester, or school year.

In today’s education environment, schools and teachers are under tremendous pressure to keep their students and classrooms on pace, per their state’s academic standards and in preparation for statewide competency exams. The unintended consequence is that the original mission of schools and teachers, which was to help children learn, has become obscured.

There is no way to pinpoint when this change occurred and it is not the fault of any one person. It is simply one of the pressures to which any logical process can be subjected. It happens all the time in production-, assembly-, and service-delivery processes in private enterprise but the effect on product or service quality almost always results in a quick reduction in customer satisfaction. Many business failures occur because producers of goods and services do not monitor customer satisfaction closely. Successful producers are always listening to their customers and are able to take immediate corrective action.

In public education, customers such as employers and the military have been expressing dissatisfaction for decades and they are not the only ones. I have heard any number of college professors who teach freshman and sophomore classes complain about the lack of academic preparedness and self-discipline of many of their students.

Understand that this is not the fault of teachers who are doing what they are being directed to do. Making sure their schools are not diverted from their core purpose is the responsibility of leadership, however, starting with principals and ending where the buck stops in any public school corporation.

It is incredibly difficult for leaders, in any venue, to admit that what they are doing is not working and is producing unacceptable outcomes and the further removed they are from their end customers, the more difficult it is. High level administrators of public school corporations, along with their advocates, must be challenged to recognize that the education reform movement, misguided though it may be, is motivated by the same type of customer dissatisfaction as a struggling business entity. What distinguishes public education from producers of consumer goods and services is what is at stake.

In public schools, our nation’s children are suffering, especially disadvantaged students, and this is having an adverse impact on every aspect of life in American society.

Somehow the superintendents and governing bodies of local school corporations; along with teachers, both individually and collectively; must find the courage to accept responsibility for the problems in our public schools. It is not until we accept responsibility for our problems that we begin to acquire the power to solve them. And, it is not until educators accept responsibility that the failure of disadvantaged students will cease.

Please check out my Education Model and White Paper
I also want to introduce a few new blogs I have found:

https://shanephipps/wordpress.com/
http://www.justintarte.com/
www.davidgeurin.com
www.tsschmidty.blogspot.com
www.marlenagrosstaylor.com/blog
www.brentclarkson.com/blog