The Importance of Feedback and How To Provide it

Performance management has become a necessity in almost all organizations, irrespective of venue and yet, typically, they are one of the most stressful and virtually useless activities in modern-day leadership.

Unfortunately, in public education and elsewhere, the evaluation process has become engrained as a bureaucratic requirement, much like high-stakes testing. If principals, as with all supervisors, focus on their mission, however, formal performance evaluations should be little more than a minor inconvenience.  All it requires is to integrate feedback into the daily work of principals. Same is true for superintendents providing feedback to principals. I call this integrated performance management.

This may seem impossible within the context of the existing education process, but imagine an education process structured to support these responsibilities. This is exactly the type of process I propose in The Hawkins Model©.

So, what is a principal’s purpose?

Their mission is to help teachers develop their potential to the optimum and do the best job of which they are capable; to help your teachers develop their craft, relentlessly. Principals have no greater purpose and their success will be measured in terms of how well teachers are able to serve the needs of their students.

What is “a teacher’s craft?”  

Teaching is an uncertain science. Never can we be assured that if we do “x”, “y” will be certain to follow. Not only is every teacher unique, as are each of their students, every teacher is on a unique growth and developmental path and the principal’s role is to help them improve the level of their “craftspersonship,” daily; which, in turn, improves the quality of outcomes.

A teacher’s craft is a dynamic body of skills, tools, experience, and wisdom coupled with the ability to apply them to meet the unique needs of individual students.  By utilizing their accumulating body of experience, teachers learn how to assess and respond to the unique needs of each student as each of them moves along their individual growth and developmental path; whether academic, physical, and emotional.

The teacher’s mission, also, is to help students begin accepting responsibility for their own dreams and aspirations. The ultimate objective for each of our students is that they leave school with meaningful choices and become productive members of a participatory democracy.

Ironically, teachers are much like their students; they must take increasingly more responsibility for their own professional growth and development.

As a principal, the job does not involve comparing teachers to one another or to grade them. Neither is it to find someone doing something wrong, unless it presents a teaching opportunity. When you spend time, daily, talking to each team member about their unique situations and working to help them develop their craft, they will always know how they are performing, and you will always know their status. Providing this kind of ongoing, integrated support is not something done once a quarter, semester, or school year, rather it is what you do every day in your interactions with both teachers and staff.

Principals must also understand that his works only if your teachers are willing to trust that your purpose is to help them be successful. They must view you as their champion and this must be demonstrated by your actions, not just your words.

This kind of an approach will help teachers feel they have some level of control over both process and outcomes. Having control over the outcomes in our lives is a powerfully motivating force.

Neither teachers nor students will commence their developmental journey from the same point of embarkation; rarely will they follow the same pathway or progress at the same speed; and, always, the objective is to help them apply in life what they have learned every step along the way.

If we learn to appreciate the value of every individual, what we do ceases to be work and becomes an adventure. There are few things in life that feel better than helping another person be successful. Being a principal, like being a teacher, is supposed to be rewarding.

There may be times when principals must make tough decisions. We do not want to give up on our teachers too quickly, however, any more than we want our teachers to give up on their students. The key is to give everyone an opportunity to surprise us, which, in turn, gives us something to celebrate together.

When formal performance evaluation reports are required, they will be little more than a status report and will almost always be a positive. The exceptions are when some remedial action has been deemed necessary and, in such cases, there should be a specific remediation plan where expectations are clear for all parties. Never should a teacher be out there feeling alone, hopeless, powerless, or unsure of their professional standing. We must help them learn to expect positive outcomes. The same goes for students.

Working in a bureaucracy is never easy but we are not required to let the bureaucracy define us. The best way to avoid being constrained by the environment around us is to keep a laser-like focus on our mission/purpose, which is: “help people be successful.”

If you are thinking this is impractical or even impossible in your school, you are offering “proof positive” that the existing education process is obsolete and unable to meet the needs of kids, teachers, and communities. For as long as a principal or teacher must circumvent the process to do their jobs, we will never produce the outcomes we need.

My education model is engineered so that the structure supports the work we do, not the other way around. Please take the time to check out The Hawkins Model©. You might be surprised!

Teacher Performance Evaluations are the First Step in the Right Direction, But. . . ?

As I am still getting requests for copies or links to this article, which was shared more than 500 times on Facebook, I have elected to re-run the piece on this Memorial Day,

Teacher Performance Evaluations are the First Step in the Right Direction

Whatever one feels about the reliability of the data regarding “school staff performance evaluations” released by the State [Indiana] Department of Education and reported in Tuesday’s (April 8, 2014) Journal Gazette, just having a system of evaluation in place and reporting results to the public is a positive step for our state’s educators.

Performance evaluations in any venue are an uncertain science but the fact that they acknowledge a responsibility to be accountable to the public is the first step in the right direction. The results of these evaluations are far more credible than the off-hand assertions of skeptics that the “results do not provide a true and accurate assessment.” References to what would appear to be contradictory evidence provided by the performance of students’ on ISTEPs are equally nonsensical.

It has become fashionable to blame teachers for the poor performance of their students but this should be construed as evidence that critics of our systems of public education have an over-simplistic understanding of why so many American children are performing poorly in school. Those who advocate the use of state competency test results to punish schools and teachers are simply out of touch with reality and demonstrate, with each shouted breath, that they are clueless as to the reasons for failure in our schools.

The reasons why children fail in school are many and they are complex and can be discussed in detail at another time and place; but, let there be no doubt that far too many of our children are failing and this is, without question, one of the most important issues on the American agenda. It is because this issue is so critical to the future of our society that it demands thoughtful examination on the part of men and women who are more concerned about understanding the dynamics of the issue than they are about assigning blame or spouting meaningless platitudes.

Blaming teachers for the problems in public education in America is like blaming soldiers for the war they were asked to fight. Teachers are as much victims of an obsolete educational process as are the students that they teach. It is bad enough that they are asked to perform miracles in the classroom without the necessary structure, support, and resources; can we at least spare them the ramblings of an uninformed public?

I am not suggesting that the teaching profession is without culpability and they certainly must bear a significant share of the responsibility for changing the reality that is education in 21st Century America. Performance evaluations can play an important role in that process and they can be a powerful tool in driving organizations toward their objectives and in holding employees at all levels of an organization to the highest possible expectations. Unfortunately, the quality of performance evaluations are often a function of the caliber of management in the organization. If they are to work in an educational environment, principals must be thoroughly schooled in their use. Interestingly, this is an area where school corporations and teachers associations could work together toward a common purpose.

Performance evaluations are also another area where schools can learn from business. While the value and functionality of performance evaluations in a business environment span the continuum from pathetic to outstanding, many industries have been engaged for decades in the development of meaningful instrumentation. The concept of integrated performance evaluations would be one innovation that would offer great promise in an educational environment. Integrated performance management systems are designed to provide ongoing, real-time interface between worker and supervisor and are focused upon helping workers, both professional and non-professional, maximize their ability to provide products and services of the highest caliber.

It seems to this observer that it would be in everyone’s best interests if teacher associations would take the lead in working with their school districts to mutually develop such capability. Nothing drives innovation like the compelling need to satisfy demanding and unhappy customers and there are few people who are happy with the state of public education in America in this second decade of a new century. If ever a time would be right this would seem to be it.

Column for Fort Wayne Journal Gazette on Teacher Evaluations Results in Indiana

Published: April 14, 2014 3:00 a.m.
Honing an imperfect tool
Teacher evaluations – crafted properly – have their place

Mel Hawkins

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Whatever one feels about the reliability of the data regarding school staff performance evaluations released by the State Department of Education and reported in the April 8 Journal Gazette, just having a system of evaluation in place and reporting results to the public is a positive step for our state’s educators.

Performance evaluations in any venue are an uncertain science, but the fact that they acknowledge a responsibility to be accountable to the public is the first step in the right direction. The results are far more credible than the offhand assertions of skeptics that the “results do not provide a true and accurate assessment.”

References to what would appear to be contradictory evidence provided by the performance of students’ on ISTEP+ tests are equally nonsensical.

It has become fashionable to blame teachers for the poor performance of their students, but this should be construed as evidence that critics of our systems of public education have an oversimplistic understanding of why so many American children are performing poorly in school.

Those who advocate the use of state competency test results to punish schools and teachers are simply out of touch with reality and demonstrate, with each shouted breath, that they are clueless as to the reasons for failure in our schools.

The reasons why children fail in school are many and they are complex and can be discussed in detail at another time and place; but, let there be no doubt that far too many of our children are failing and this is, without question, one of the most important issues on the American agenda.

It is because this issue is so critical to the future of our society that it demands thoughtful examination on the part of men and women who are more concerned about understanding the dynamics of the issue than they are about assigning blame or spouting meaningless platitudes.

Blaming teachers for the problems in public education in America is like blaming soldiers for the war they were asked to fight. Teachers are as much victims of an obsolete educational process as are the students that they teach.

It is bad enough that they are asked to perform miracles without the necessary structure, support and resources; can we at least spare them the ramblings of an uninformed public?

I am not suggesting that the teaching profession is without culpability, and it certainly must bear a significant share of the responsibility for changing the reality that is education in 21st-century America. Performance evaluations can play an important role in that process, and they can be a powerful tool in driving organizations toward their objectives and in holding employees at all levels of an organization to the highest possible expectations.

Unfortunately, the quality of performance evaluations is often a function of the caliber of management in the organization. If they are to work in an educational environment, principals must be thoroughly schooled in their use. Interestingly, this is an area where school corporations and teachers’ associations could work together toward a common purpose.

Performance evaluations are also another area where schools can learn from business. While the value and functionality of performance evaluations in a business environment span the continuum from pathetic to outstanding, many industries have been engaged for decades in the development of meaningful instrumentation.

The concept of integrated performance evaluations would be one innovation that would offer great promise in an educational environment. Integrated performance management systems are designed to provide ongoing, real-time interface between worker and supervisor and are focused upon helping workers, both professional and nonprofessional, maximize their ability to provide products and services of the highest caliber.

It seems to this observer that it would be in everyone’s best interests if teacher associations would take the lead in working with their school districts to mutually develop such capability. Nothing drives innovation like the compelling need to satisfy demanding and unhappy customers, and there are few people who are happy with the state of public education in America in this second decade of a new century. If ever a time would be right, this would seem to be it.